Barriers to ERP Implementation: An Action Research
نویسندگان
چکیده
This paper examines the implementation of Enterprise Resource Planning (ERP) system in a multinational organization. In doing so, it evaluates and critiques the existing literature, and then provides an alternative analysis of ERP implementation based on the concept of knowledge integration, which involves the on-going interaction cross-functionally between organizational members. By examining the case company through action research, the paper elaborates three distinctive but interrelated types of barrier that inhibit the implementation of ERP, namely relation-, structuredand knowledge-based barriers. The central message of the paper is that the implementation of ERP is not merely a technological task influenced by users’ perceived usefulness. Also, the implementation of ERP is a cross-functional knowledge integration process enabled by the establishment and maintenance of social relationship intraand inter-organizationally.
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